Hi @MarRover2,   That's right, your email address will stay the same after migrating. In this scenario, your address would continue to be MyInbox@tpg.com.au.     Regards,  Angeli ... View more

Appreciate the additional details, @MarRover2.   We will also include this to the report with our Postmaster to clarify if our Post Office will not allow us to log-in 2 different TPG email at the same browser.   Regards,   Hi Shane, Sorry to disappoint you, all my browsers (Firefox, Chrome and Brave in Windows and Ubuntu) all are launched into Incognito (Chrome & Brave) or Private Windows mode.   Hence every tabs are running in Incognito - would anyone wanting to run it other ways?   There is no problem with signing into two accounts only tpg web site seems come up with this strange behaviour.   Rover. ... View more

Let us help investigate and raise this with our Postmaster to clarify what is causing one of the slave email addresses to experience an outgoing mail issue. Could you send us a PM with the details of this particular inbox together with a screenshot of the error message?   How to send a PM?    Hi, I have two TPG Post office e-mail addresses as follows: MainAddress@tpg.com.au SecondAddress@tpg.com.au    [Note there are make believe address name to avoid being harvested]   The SecondAddress has a Cust ID, the status of Active, and Name is Slave. Here are the strange behaviour of SecondAddress@tpg.com.au 1) Gmail to SecondAddress@tpg.com.au - no trouble 2) SecondAddress@tpg.com.au to Gmail - no trouble. 3) HotMailAddress@hotmail.com to SecondAddress@tpg.com.au - no trouble 4) HotMailAddress@hotmail.com to SecondAddress@tpg.com.au and reply - fail to deliver. 5) SecondAddress@tpg.com.au to HotMailAddress@hotmail.com -- fail to deliver.   I don't know why it only fails to deliver to ONE hotmail account that I used for daily and normal communication without trouble.    I have no trouble sending out from MainAddress@tpg.com.au. The help desk told me that was due to the "Slave Account" lacking my identity information but in the entire TPG account pages, there is no area for any person to enter that and to reveal that. She just asked me to e-mail those details to TPG. In view of Optus Hacks, I told he a polite NO. That to me does not seem to explain why GMail passes all the tests while one particular hotmail account fails. I created the SecondAddress@tpg.com.au long time ago as a test account and never use it again until today. Any idea why this strange behaviour? Rover ... View more

Yep! That is correct. You're welcome. For future inquiries, feel free to create a new thread. Have a lovely weekend. :) ... View more

Hi @MarRover2,   Thanks for the additional details. As mentioned above, TPG do not have control with the outgoing calls made by other ISP local and international it is best for them to raise this issue with their provider.   On the other hand, we tried to use your community details to pull up the account but it does not show any matching records. PM us your account details (Username/Customer ID together with the address on file) so we can check your Home phone server and network to ensure that it is nothing to do with TPG service.   Regards, ... View more