Hi @davis007   Welcome to TPG Community!   We were able to locate your account using your community details and learned that the NBN technology you have is FTTN (Fibre to the Node).   With this type of NBN technology, the existing copper wires are utilized in order to provide you the service. The modem is required to be connected directly to the wall/phone socket just like the old ADSL2+ service.   BasilDV ... View more