Hi @MohammadTayeb   Thanks for raising this with us. We checked the account and it shows that the modem/router is getting a good connection speed.   If you are using a WiFi connection, then signal interference may be causing the issue. We've created some articles that may help you improve your home WiFi network. Wireless Channel on your modem - what is it and why should I change it? Easy Steps to Improve Wi-Fi Connection In Your Home Let us know how it goes. BasilDV ... View more

Hi @MohammadTayeb,    If you are under an unlimited plan unfortunately, there is no option to check your internet usage online. Though you can contact our Customer Service team via email (customer service@tpg.com,au) and have it sent directly to the email address registered on your account.   For Mobile usage(s), you may log into your account using your mobile number and password (the password you nominated during registration).      You may check out this article for reference: Checking Your Mobile Usage     Cheers!  ... View more