Hi @darrynbattersby    I checked your ADSL service on our systems for 2566, and line tests are outside of spec. I have created a fault ticket for our engineers and someone will call you within 24-48hrs.   I have PMed you your fault reference number.   regards, David_M ... View more

Hello darrynbattersby, Thank you for being a part of the TPG Community and apologies for the frustrations you are encountering. I would like to take a look at your connection, for verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:  Username  Full Name  Full Address  D.O.B. I will reply ASAP on receipt of the above. Regards PeterW My TPG app for IOS and Android - https://www.tpg.com.au/download ... View more

Hi @darrynbattersby,    Welcome to Community!    Apologies if you were not able to reach our support queue yesterday. We have experienced an unplanned outage which affected both our phone and internet services.   Should you need to update your payment details, you can log in on My Account using your TPG username and password.    You may also check this Community article for more info: Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online   Feel free to let us know should you require further assistance.      Cheers!  ... View more