To make it easier for us to identify the exact nature of the problem, we'd be asking you to conduct a series of tests with your network.
Please run these test twice for comparison, one in the morning and another in the evening.
Please take your time into conducting these tests and just send them via PM so we could forward it to our Network Engineers.
I. CONTINUOUS PING:
To conduct a continuous ping, ensure that none of your other PCs are doing internet activity.
Open up the command prompt of one of your PCs.
Then kindly conduct ping tests to the following:
Modem Gateway (depending on the make&model of the modem, example: 192.168.1.1)
Command: ping 192.168.1.1 -n 1000
TPG website: tpg.com.au
Command: ping tpg.com.au -n 1000
Wait for the test to finish and for the PING STATISTICS, found at the end, to show up.
Just send us a screenshot or a copy of the PING STATISTICS to this email.
To conduct a trace route,
On your command prompt, type "tracert <URL of website>".
Command: tracert tpg.com.au
Wait for the traceroute to finish and take a screenshot of the results.
III. SPEED TESTS:
For speed tests, please run the speed tests at the TPG website, found here: http://www.tpg.com.au/support/speed_test.php (Also, run the test via Speedtest.net)
Please just get a screenshot after the test is complete.
Please don't forget to indicate the timestamps for these tests
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