Hi @cyap,   I understand that our Engineering team has been in touch and was advised that the case is still under monitoring. Further updates will be given by them.   Should you require any assistance, please let us know.   Kind regards, ... View more

It's OK - they cancelled the NBN 25 plan. I regularly check their plans as they have been known to do this sort of thing in the past. You won't be penalised - you're still with them albeit on a different plan. When I changed mine, they credited what I had paid for the month and changed the start date of the new plan from the date of the change. If you were not near your month end, you should see a credit in your account, and then the regular $69.99 after. ... View more

Hi @Baron98,   Welcome to the community!   I would love to help and see what happened on this. To better understand the situation kindly, PM me your account details (Username/Customer ID or Contact number Associated with the account) I will have this checked.     Regards, ... View more