Hi @mark_wells    We're sorry to learn about the inconvenience this has caused you.    Please be advised that while we will endeavour to make NBN Access services available to customers 24 hours a day, 7 days a week, NBN Access services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service. There are many factors outside of our control that may affect NBN services, such as the performance of third party suppliers and equipment, force majeure events and your hardware and software configuration. Kindly check this link for reference: http://tpg.com.au/terms_conditions/nbn Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support     Regards, Ahra_G ... View more

Hi @mark_wells, we can see that our Engineering Team has been in touch via SMS and discussed the progression of the case.   The team is closely monitoring this and the case engineer will contact you as soon as a new update becomes available.   Should you need further assistance, please let us know. Thank you. ... View more

Hi @mark_wells,   We are glad to know that your home phone issue is now working. For any concern feel free to create a thread here in our community.   Cheers! ... View more

We are glad to know that @mark_wells,   In case you will have queries in the future do not hesitate to create another thread here in our community.   Let us know should you require further assistance. Have a lovely day! 😊 ... View more

Hi @mark_wells,   Our Technical Team will no longer process a callback as they have already escalated the issue to our Engineering Team for further investigation.   The Team is now working on sending a technician and you will receive further updates via SMS or a phone call regarding the technician visit schedule.   Should you have further queries, feel free to drop us a message. Thank you. ... View more