Hi @mashuqrahman9   Thanks for raising this with us.   We checked the account and learned that you've got in touch with our Tech team.   They've guided you on how to configure the modem/router manually, which resolves the issue.   Let us know if you need further assistance.   BasilDV ... View more

Hi there               Welcome to the community,   Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you      kind regards   ... View more

Hi @mashuqrahman9,   Welcome to TPG Community!   We have located the account using your community details. We'll forward your message to our Provisioning Team so they can advise our wholesale partner Telstra regarding this. Please PM us your Body Corporate details.   To send a PM, please refer to this link:How do I private message (PM) in the community ... View more