I’ve emailed and texted for an update on our outage going on three days now, but cannot get an update. I spoke with someone yesterday morning but haven’t heard anything since. I would appreciate an update ASAP. We seem to get drop outs every 4-6 weeks and this is getting a bit tiresome. We will be seeking a reduction in our bill for the downtime. Please advise how I can get an update and the issue resolved. ... View more

I just spent an hour ‘chatting’ with tech support, they got so far as asking what modem I had. It’s ridiculously slow and I got no where. My issue needs to be logged with the engineers immediately. So tired of having no internet. Will be going elsewhere if this isn’t rectified immediately. ... View more

Our internet has dropped out but I can’t get through to the chat tech support. Any answers I submitted were never received so I couldn’t get past the identity questions. Need help resolving this issue. ... View more

The internet dropped out sometime last night. I’ve contacted TPG on two occasions and testing determined it was the modem. HOWEVER, we bought a new modem and have the same issue. When configuring the modem, it tries to configure the internet connection and says my ISP username and password is incorrect. I’m using the same as my tpg login details. Any ideas on a fix as it’s not the modem and TPG have put their hands up and said it’s not a fault on their side. ... View more