It worked. I tried again. I hope you got theprivate message this time? ... View more

Hi @drawood,   Are you able to take a screenshot of your screen once your click my name on this thread?   "Send a Message" button should be available beside my name.   We look forward to working with you. ... View more

Yes, @drawood. You need to click on the topic for you to be able to view the said post and comment on it.   Cheers! BasilDV ... View more

Glad that this has been resolved @drawood.   Cheers! BasilDV ... View more

Hi @drawood,   I am glad to learn that the issue with your phone service has been resolved, you are always welcome. Do not hesitate to create a new thread here in the community for any concern or inquiry.   Cheers!     Dear Shane, I am sending this email to you from my tpg address as well to make sure you get it. I wanted to thank you for following up the matter of the slowness in a call registering after I dialled it. Mark from tpg just called me and told me after the last number add the hash and it would solve the problem. Mark was so helpful. We did a test and it worked perfectly. I have since dialled another number and it works fine. I am so appreciative to you for your help. I hope you get these messages from me. It isi important to me that I thank you.   Cheers   Anthony Thanks Anthony ... View more

Hi @drawood ,   Wow! That's fast. At the moment no updates yet if TPG will offer higher speed than NBN100, we'll post news here in the community and to our social media pages when it becomes available. :)   regards,   @drawood wrote: What an improvement in speed this morning.   Is TPG trialling  a faster speed to compete with Aussie Broadband?   ... View more

Hi drawood,   The short answer is 'it depends'.  If you have FTTP, don't turn off the NTU.  You can safely turn off your TPG supplied router, but I'd leave the NTU alone unless you're specifically advised to do something with it by TPG. If you're on another ADSL-style NBN connection type, you can safely turn off your router while you're away, and your NBN service should work once your router starts back up when you get home (probably about 5 mins - 15 mins tops). It really shouldn't matter to be honest, unless you're wanting to save a bit on power while you're away.  Will it hurt anything to leave the devices on while you're away?  Not unless a big storm rolls through really. ... View more

Hi @drawood   For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.   We have created this article that can guide you on How to Check for NBN Network Outage. This will allow you to access more detailed information regarding the cause of the outage.   If there are no known outages in your area, we recommend having a read of our online guide on troubleshooting internet issues for TPG NBN service. Here's the link: https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc   Also, an article that will guide you on how to troubleshoot a slow speed issue is available here: https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197   In your case, our Engineering team is investigating the speed issue during peak-hours and they require you to perform the additional tests that they've sent via Email, which will help them in understanding the nature of the problem. Your assigned Engineer will be in touch with you once an update becomes available.   BasilDV ... View more

Hi @drawood   If you are porting your old number from your previous phone provider, then the incoming calls will not work until it's done.   But you may use outgoing calls, while waiting for the number to be ported.   BasilDV ... View more

Hi @drawood   Welcome to TPG Community!   We'll advise you to relocate the modem on top of a desk, since putting it in a close shelf will affect the signal of the WiFi connection which may cause dropouts, slow internet speed, etc.   For reference: Easy Steps to Improve Wi-Fi Connection In Your Home   BasilDV ... View more