Welcome to the Community!
The type of internet service you have with us relies on a working homephone therefore, we need to ensure that there is no issue with the homephone service else, you will need to contact your telephone provider.
Before attempting the troubleshooting steps, TPG recommends that you:
Check our Service Status at http://www.tpg.com.au/servicestatus for any known outages.
If you have a homephone, please check if you hear any static/noise on the line. The best way to check is to connect the handset directly to the wall socket. If the line is clear, then we can troubleshoot the internet issue.
Once proven that homephone is free of any fault, proceed in checking this link in troubleshooting the internet: Troubleshooting Your Internet Connection
If your ADSL connection is still not working, let us know here or contact 13 14 23 option 2+2 for assistance.
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Welcome to TPG Community!
We were able to locate your account using your community details and have detected a possible fault within the copper network as we've tested the line.
Do you have a handset connected? Who is your Phone provider? Please check the home phone is it has a dial tone or audible noise, since any issues with the phone will affect the internet service.
Once confirmed that there's an issue with your phone connection, then you need to raise this case with your phone provider for further investigation.
If the phone is clear and working properly, let us know and will have this investigated.
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