And of course, after about half an hour, the operator cancelled the chat without transferring me to anyone...This is how TPG understands to treat its customers... ... View more

This is what you get from TPG: account_boxMelojeanHello there! For me to pull up the account, may I have the customer ID or username? faceMihai Mascayou are the 5th person I'm talking to related to my account cancellation My user name is account_boxMelojeanI apologize for any inconvenience. Thank you. For security and privacy, may I confirm your full name, address and date of birth to ensure I'm speaking with the account holder? Yes, I am the account holder I wish I wasn't I have submitted an online application to have my account closed since Sunday and nothing happened Every operator I spoke to since is giving me a different storry with the last one making me wait and then closing the chat could you please tell me what is really going on there? Much appreciate ...if you're still there, of course... account_boxMelojeanWe apologize for any inconvenience Mihai. We appreciate your patience, currently we are experiencing a temporary system issue that may cause the delay of our response. I will check your records now and will be back as soon as I can. Would that be fine? faceMihai Mascawell not really, I have been in touch with 2 operators since this morning, you are the third and you are giving me another story this is unacceptable, people have jobs and can't waste days (already) for a simple operation to take place I did understand that the pandemic affected everything but I have already been waiting since Sunday for something to happen one other operator told me on Wednesday that by Friday I should have some answers now everybody has a different story I have a record of all the messages and most likely will send them to Telco Ombudsman It is too much The previous operator, by the name Milagros, first told me that I have to wait 24-48 hours, and that TPG has only received my email (i've never sent an email I have applied online) The operator I spoke to on Wednesday told me that TPG has received my quest on Sunday and I have to wait 24-48h and someone will contact me Now, you are telling me you have "system issues" So who is lying and who is not? account_boxMelojeanWe really apologize for this delay. I will coordinate this to one of our account specialist to right away address your request. faceMihai MascaThat would be great because I really don't want to pay for something I don't use So when can I expect to talk to someone? account_boxMelojeanI understand. It may took me a while but I am still online. Just making sure we can address this right away. faceMihai MascaSo shall I wait online or...? account_boxMelojeanWould you like us to write you an email instead or call you back? faceMihai MascaCalling back is fine. However, when is that going to happen? account_boxMelojeanThank you. I have coordinated this now to our Account Specialist. I will request for an urgent assistance, If possible we'll call you today alright? faceMihai MascaWell, it seems like you don't give me a better option. The first operator I spoke to this morning said I will be contacted right away online or by phone, you can see that in the recorded messages since you have access to it why is that not possible now? I just want my account cancelled straight away Being delayed is intentional so as I have to pay for a period I have never used account_boxMelojeanOkay if you stay on the line for a moment I will try to get an available specialist. It may take a while but I'll be back as soon as I can. Thank you! faceMihai MascaI am online account_boxMelojeanMuch appreciated! faceMihai MascaI have to sort this out asap. It is sad to see how loyal customers are being treated. If it wasn't for that, I wouldn't have wanted to stop using TPG services. I've been with TPG since 2011 Any news? account_boxMelojeanI am already asking for assistance to sort this out the best I can. Hope you understand, we're really sad to know that you will be needing to leave us too. faceMihai MascaI wouldn't have should things would have gone better. I am not talking about the cancellation issue. This is extra account_boxMelojeanI totally understand that. Please bear with me I am still waiting for an update. faceMihai MascaLuckily I have to work from home today so I am connected account_boxMelojeanI can transfer you now to an account specialist to assist you about your cancellation okay? Mihai MascaWell, I would like to sure, but how is that going to happen? MelojeanI will make sure to transfer you to an Account Specialist. We have an internal process to do the transfer. Mihai MascaWell, last operator just cancelled on me Hope it's not going to happen again account_boxMelojeanYou have my word. This would be the right department that can assist you. Sure. I'll transfer you now. Mihai MascaLet's try doing that then account_boxMelojeanAlright. Thank you for contacting TPG Chat Support. Have a good one! Cheers! 🙂 Feel free to chat with us again! Email us at customer_service@tpg.com.au / mobilesupport@tpg.com.au Or call 131423 should you need further assistance. You can also check out our community page at https://community.tpg.com.au. faceMihai MascaOk Anyone still there? ???       ... View more

I have sent TPG an official cancellation notice on Sunday,(15/93/2020) to have my ADSL account closed. I have not received any response even though it was said that I would be contacted by the cancellation department within 2 business days. I want to know what is going on ASAP. Many thanks. ... View more

Hi there, I have sent a cancellation letter for my ADSL account to TPG yesterday, 15/03/2020 and I haven't received any replies.Please help and advise. Many thanks. ... View more

I'm also sad because I have been a loyal TPG customer for over 10 years and I didn't expect to get such a lame treatment. Perhaps you would be able to explain, as a final courtesy gesture, how comes other providers can organize NBN installation appointments earlier than you and notify their customers upon any changes ahead of time. What upset me most is not that I am still not having my NBN connected and have been postponed twice but the fact that I have never been notified upon the changes until I have actually called you, when it is normal to be the other way around. I know that, given the size of the company, you don't care about one customer. But we started to grow. ... View more

Your reply is just a waste of time and has nothing to deal with my problem. If you guys are really trustworthy you would have posted here what you have sent me as a private message. ... View more