Thanks for taking the time to post.
May we know how we can be of assistance?
I had to modify your post for the security of your account as it contains your account details.
Hi @Hungtran20, are you able to PM us your best contact number and most convenient time to receive a call tomorrow?
We'd like to have an account specialist contact you to address your concern.
To send a PM, please refer to this link; How do I private message (PM) in the community - TPG Community
Welcome to TPG Community!
We're sorry to hear that you are unable to hear from our Cancellations Team yet. We'll be sending an urgent follow up to them, so we can get your request processed at the soonest time.
Our sincerest apologies for the inconvenience.
Meanwhile, we also encourage you to read our new community article about
TPG customer support channels during COVID-19 outbreak
This is what you get from TPG:
We're sorry to know about the difficulty reaching our support centre. Due to precautionary measures to protect our staff from the COVID-19 outbreak, TPG’s telephone support team members are transitioning to working from home. We appreciate your patience as you may experience longer wait times.