Welcome to the Community @webbo
For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, we recommend having a read of these community articles, which may help resolve your issue:
Troubleshooting Problems with TPG Home Phone Calls
Troubleshooting No Dial Tone - TPG Home Phone/Voice Service
We were able to locate your account using your community details and understand you've resolved the issue by resetting the modem/router.
Let us know if you need further assistance.
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