Firmware Version: Hardware Version: 0.1.0 0.9.1 v5006.0 Build 220518 Rel.32480n Archer VR1600v v1.0 00000000 ... View more

Hi @nsdjk   For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation   In your case, we have been advised by NBN that your order has been placed on hold due to the following reason:   Core Network Shortfall   NBN Network   What is it?   Additional work within the NBN network is required to complete your installation. This work can sometimes be complex and requires technician with specific skill set or equipment working across multiple days.   The most common reasons for this shortfall is the Lead-In Conduit (LIC) which is the underground path where the fibre runs along is damaged, blocked or doesn’t exist.   This additional work is required by NBN and would apply for all Internet Service Providers. There is no cost to you as NBN will be completing the work.   NBN Lead-In Cables   What’s happening now?   TPG is communicating with NBN to ensure the work required to complete your TPG order is progressing. We will allocate a TPG Case Manager who will be in contact with you soon to keep you updated every step of the way.   Alternatively you can also check the progress of your order at www.tpg.com.au/install   What’s next?   Depending on the complexity of the work required, it may take a few weeks for NBN to schedule and complete the work.   Your TPG Case Manager will inform you of the estimated time of completion.   NBN may contact you directly if they need your assistance in resolving the issue in your premises. Once all the required work is completed, we will contact you to schedule an appointment with NBN to activate your service.     BasilDV ... View more

Welcome to the Community @ssrayner   For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide   In your case, your NBN FTTC service has not yet activated and this has been raised to NBN Co. An NBN technician is scheduled to visit your premises to check and activate your service. Further updates will be given by your case manager via SMS or phone call once available.   BasilDV ... View more

Hi drawood,   The short answer is 'it depends'.  If you have FTTP, don't turn off the NTU.  You can safely turn off your TPG supplied router, but I'd leave the NTU alone unless you're specifically advised to do something with it by TPG. If you're on another ADSL-style NBN connection type, you can safely turn off your router while you're away, and your NBN service should work once your router starts back up when you get home (probably about 5 mins - 15 mins tops). It really shouldn't matter to be honest, unless you're wanting to save a bit on power while you're away.  Will it hurt anything to leave the devices on while you're away?  Not unless a big storm rolls through really. ... View more

Hi Salsaworldmusic,   You can only connect one modem/router to one line with NBN.  If you start connecting other devices, it'll interfere with your service and you may not be able to use it. What are you hoping to achieve here?  An additional phone in a different location?  A separate computer in another room cabled to your main router? If you can give us an idea of what you're trying to do with your second modem/router idea, we can likely give a more meaningful reply :) ... View more