Welcome to the Community @Jayden
For customers experiencing any issues with their NBN and ADSL2+ service, we recommend the best thing to do first is check if there's an outage in the area.
We have created this article that can guide you on How to Check for NBN Network Outage and you may also check our Service status page.
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link :
ADSL2+ - https://www.tpg.com.au/support/problems_connect_internet.php and
NBN - https://www.tpg.com.au/support/nbn/troubleshooting
Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.
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