Hi @Margo,   We're sad to know that you're also having the same issue, we'd love to help and get to the bottom of this, please send us your account details (Username/Customer ID together with the address on file).   For reference: How do I private message (PM) in the community   Regards,     Same problem several times this year. Once my TPG number was given to a new Telstra customer! This has now been fixed, but Telstra numbers can still not call me. TPG please fix this! I am 84 and my family who are with Telstra can not call me!!! ... View more

Thanks Karl  ... View more

Hi   Good to hear problem solved  Thanks  Rajen  ... View more

Thanks for the update, according to Microsoft, you - TPG migth have issues with DNS.   https://portal.office.com/servicestatus   Quote: Current status: We've completed our investigation with third-party ISPs and have confirmed that impact was caused by a DNS server issue within a subset of their infrastructure. The third-party ISPs have mitigated impact by rerouting traffic to unaffected servers. Our extensive monitoring has confirmed major improvement across Australia region, however out of the abundance of caution, we will continue to monitor the service in case of any residual impact within the next 12 hours.   Also noted here:   https://forums.whirlpool.net.au/archive/3z86p2z3 https://forums.whirlpool.net.au/thread/3qq7jxj3?p=-1#bottom   Primary DNS servers of TPG and iinet still going up and down according to the thread.    Be nice if TPG update their service status, this is considered as poor form of communicating with our clients.  ... View more

HI @oxfordyard,    For new services, we recommend customers to check first if their service has been installed and activated.   We have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated.   If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help   If the issue is particular with the home phone, these articles may also help : Troubleshooting Problems with TPG Home Phone Calls Troubleshooting No Dial Tone - TPG Home Phone/Voice Service Please note that if you opted to port your home phone number to TPG, the phone number porting normally takes 1-5 working days to be completed.   Should you need further assistance, feel free to search community for help or contact us and we'd be glad to assist you.     Regards, Ahra_G ... View more