Hi @mzhang86   Welcome to the Community!   We've created an article that will help you resolve this issue.   New Connection Setup Help   Let us know how it goes. BasilDV ... View more

Hi @ikflc,   For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages.   If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage   I would recommend checking out these articles elated to your issue: Troubleshooting a Slow Internet Connection Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it Aside from calling our phone support, you can also reach us through chat, e-mail and TPG Community, all of which can be found at https://tpg.com.au/support/contact   Regards, Ahra_G ... View more

Hi @lewis6,    The issue is now raised to our Engineering team as per the recent notes on the account.    Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/     Regards, Ahra_G ... View more

Hi @lewis6,    We have likewise replied to your post located here: https://community.tpg.com.au/t5/ADSL2-Installation/No-landline/m-p/48937#M1727   We'll be waiting for further details from you via private message.   Thanks!  ... View more