My Home Phone Number recorded on your Data Base ends in 1299.   This number is no longer valid. It is my wife's mobile number. She is 88 years old, is confined to a Nursing Home and uses the phone ONLY to speak to family members... Please do not ring it. It will confuse her.   I was able to log into MY Account a week ago using nursing home staff to help my wife with her mobile. I changed the phone number in "My Account" and pressed the update button. The "change of detail" was NOT effected. Attempts to regain entry are still attempting to resend the "Code Number" to the 1299 number.   Attempts to ring TPG Support are not effective. I have been on "hold" for nearly two hours as I have been typing this. The same happened a few days ago.   Please help. Allow me to contact you via email and change the phone number for me.....(you might like to tell me why my attempts to update the detail has been possible?) ... View more

I posted a question on this subject a couple of days ago.   When can I expect the question to be acknowleged and get a respose from tpg-staff?                               ... View more

My email account is working Intermittently  I am using OUTLOOK. I am connected on NBN More often than not I cannot sent or receive an email. If I "send" an email to myself, it takes ages (far too long) to appear in my "sent" folder.... it NEVER becomes available to "receive" I am "told" ...there are no new emails etc. I can rarely "log in" to the TPG Post Office... if I am successful with the "Log IN"....I can never ever access the "In Box" If I send an email to myself from my GOOGLE account..... Google shows the email as "sent" but it is NEVER ever received by TPG Assistance would be appreciated please.....\\ ... View more

  The following message was received from the Commonwealt Bank this morning........ =========================================================== Dear Michael, To protect our customers, we regularly monitor accounts for possible fraud. A recent transaction/s on your card was identified as suspicious and for security reasons we've placed a block on your card ending in 9131. We'd like to confirm the following recent transaction/s that are appearing on your CommBank card ending in 9131: Date/Time of Transaction (AEST) Merchant Details Merchant Country Amount in AUD Amount in Original Currency 21 Apr 2021-05:37 AM Elastum_Simplex s@simplex.com LTU Lithuania 197.95 AUD 153 USD ======================================================================= I have confirmed with Bank staff that the transaction was not made by me and appears fradulant. Bank staff have "blocked the card and advise it will take up to 10 working days for a new card to be issued. This is all very well, but I am due to automatically pay the next TPG Account on 28 April....the new card is not expected before 7 - 10 May. I rang TPG "Help" in the Philippines and had considerable difficulty understanding the TPG Staff member. I "think" she advised she was attempting to acknowledge my problem and was going to extend the due date on my account until 7 May. Can someone at TPG give me acknowledgement that my problem is recognised and that my internet connection WILL NOT be interrupted until I am able to update my account with the "new" card number? Thank you.....\\     ... View more