Hi @Dannyj,    Thank you for raising this concern to us. As you are aware, NBN is the wholesale provider of NBN services nationwide.    ISPs resell their services therefore, we mostly rely with almost everything such as checking the availability, installation, repair and even a few complaints. Most of those need to go through the respective ISP then in turn raised to NBN Co.    I have noted your concern about the line issue to our Engineering Team so their team can internally check on this and be raised to NBN Co.      Regards,  Ahra_G     ... View more

Hi @Dannyj   For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.   We have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc   In your case, our Engineers lodged a fault with NBN Co and their attending technician restored the service by replacing the distribution unit in the street connecting your service.   BasilDV ... View more

Hi @Dannyj   For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.   We have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc   In your case, our Engineers lodged a fault with NBN Co and their attending technician restored the service by replacing the distribution unit in the street connecting your service.   BasilDV ... View more

Hi @Dannyj   For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.   We have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc   In your case, our Engineers lodged a fault with NBN Co and their attending technician restored the service by replacing the distribution unit in the street connecting your service.   BasilDV ... View more