Hi @Alirah,    We need to further check what's causing the slow speeds. Remote test showed that you have a stable connection.    Here's an article that you can check out regarding Slow speed issue   Otherwise, let us know your most convenient time to perform troubleshooting along with you.    Thanks!  Ahra_G ... View more

Yay! We're glad to know that the issue has been resolved, @Alirah. ... View more

Hi @Alirah,   Thanks for reaching out to us.   From what I can tell, you're currently on an NBN12 service plan which means that the upload speed is up to 1Mbps only. You may opt to upgrade to the next Speed Tier NBN50 which can provide you an upload speed of up to 20Mbps.   We can get an Accounts Specialist to talk to you if you're amenable. Please send us a PM with your best contact number and preferred time for a call. Similarly, you can upgrade your plan online by logging in to your account. You may refer to the link below for the guide:   Changing NBN Plans through My Account   Regards, Will ... View more

Hi @Alirah,   Apologies for the trouble. I’d really like to get to the bottom of this.   I can see from the notes of the techncian before that you were advised to carry out additional testing to isolate this issue. Were you able to send them the result so that I can do necessary follow up for you?      ... View more