You can lodge an online fault report via the TPG.com.au website. If its a Black Box with "Arris" written on the front. Then a red LED usually indicates an NBN fault. But you have to get lodge a fault with TPG in order for them to be able to contact the NBN. You can not contact the NBN directly yourself. ... View more

I have the same issue. Since Saturday 24/3/20. Red flashing light on my NBN box. Reset both NBN and Wifi router. Followed troubleshoot instructions. Cannot contact the call centre and never been able to chat to someone online. ... View more