When is my ADSL2+ Installation happening? I signed up on the 20/03/2020, received my modem and haven't had any updates on the installation apart from "Its progressing".   How much longer should i be expecting to wait??  ... View more

Hi,   I have been notified by NBNCo that NBN will be ready at my property before "End of april (30/04/2020)". I have signed up for ADSL2+ on 20/03/2020, already paid and made an account, but I am still waiting for it to be installed. It is now 30/03/2020 and I still haven't gotten my ADSL2+ installed, nor have I heard anything from TPG since the day I signed up and paid. It seem's TPG is very quick to grab your money and promise services but when it comes time to delivering the service, they are as slow and responsive as a tortoise flipped on its shell.   What will be the best way to notify TPG that I want to switch over to NBN at the end of April ahead of time so they can prepare a technician to do all this, without going through the gruesome process of contacting them at the end of April once my NBN is ready.   When I spoke to the customer service rep upon signing up for TPG, she told me that there would be no further costs involved, apart from the monthly payment difference between ADSL2+ and whichever NBN bundle i decide to sign up with. Was this a lie in order to make a sale? ... View more

Hi,   It has been over 10 day's now since I paid & signed up for TPG's ADSL2 plan. I have been getting the run-around every time I call up, empty promises e.g. "You will hear back from us within 24-48 hours". The installation status-check online is absolutely useless, all it says is that my installation is in progress with no time-frame shown. I have not receieved any emails since the date I've signed up in regards to this installation. Where is the support??   I've spoken to "Jessie" from the Phillipines   Call Ref: 78511009 Caller ID: (02) 9850 0800   She told me I would get an email confirmation and status update on the 25/03/2020 & she "will personally keep me updated", I haven't received or heard anything. ... View more