Hey @6pengliu,   We'll check out what's going on with your home phone. Are you able to send me a private message?   How do I private message (PM) in the community - TPG Community ... View more

Hi @6pengliu   We've edited your post as it contains your account details.   To confirm that we are looking at the correct account, please shoot me a PM with your home address.   BasilDV ... View more

Hi @6pengliu , we have edited your post as your account username was on it. We can see that you have been in touch with one of our technical specialists and the issue has been escalated to our Engineering Team.   If there's a need for us to send a technician to fix the issue, you will be advised through SMS or phone call. Kindly await further updates within 24 hours. Thank you. ... View more

Hi @6pengliu, we can see that the issue has been escalated to our Engineering Team and this has been lodged to Telstra.   Telstra has committed to send a technician anytime between now and 29/May/2019 to investigate further.   The case engineer is closely monitoring this case and will contact you as soon as an update is received from the technician.   Should you have further queries, please let us know. Thank you. ... View more

Hi @6pengliu, we can see that our Technical Team has been in touch and the issue has been escalated to our Engineering Team for investigation.   The Team lodged the case to Telstra and a technician was booked to check the line anytime between now and 09/May/2018 and your attendance is not required.   The case engineer is monitoring the case and will be in touch via SMS or a phone to provide additional updates.   Should you require any assistance, please let us know. Thank you. ... View more