For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn/troubleshooting_nbn_fttn
We understand that you've reached our support via Email and this has been endorsed to our Tech team. A case manager will be in touch with your for further testing.
Let us know if you need further assistance.
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Hi @Chris_Johnstone ,
Welcome to the community!
We're sad to know that you're having issues with the service. We're able to locate the account using your community details and ran an initial test, the result shows a possible line fault affecting the service. We'll raise this to our Engineering Team for further handling and investigation, please confirm your best contact number and preferred time.
Note: Engineering Team's assessmentt may take 24-48hrs and you should receive an update from them via SMS or Phone call when it becomes available.
For reference: How do I private message (PM) in the community
@Chris_Johnstone wrote: Hi My internet has been offline now since Wednesday evening........I think I may need a technician to fix the problem Chris
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