I've been attempting to change plans over the last 4 days, but registration fails with error "E:adsl_comm:thread_exists". Could you please organise for the change from Fixed Wireless 12mbps plan to FIxed Wireless 25mbps?  Account # 6277708; I need to be on the 25mbps plan (we're regional, so no 50/100 plans), which has no phone-calls included.   Regardless of whether or not this is possible, can you please contact me on email with a case number, so I can track progress or find an alternative? We have an urgent project underway, and this is stalling it - would really appreciate some help!   Please note, before you refer me to your chat support - there appears to be a problem getting/staying on the queue - on the two occassions I've managed to get on, both sessions were closed without resolution (Customer Support and Technical Support).   ... View more

Awful upload speed (0.8 Mbps) on my new Fised Wireless 12Mbps plan have driven me to attempt to change plans to 25Mbps online. Would love it if they had actually advertised the upload speed when I picked the plan, but this appears to have been omitted.  Problem is I cannot change plans - it throws an error when the page is submitted:  E:adsl_comm:thread_exists    A three hour wait for a Tech Support chat session (75th in the queue when I was finally allowed into it...sigh) did not resolve this - was told that my issue would be handed off to Support (!?) and the session promptly ended. No case number provided, no phone call or email - the problem remains. Was this a hang-up??  Emailed Helpdesk, and an auto message suggested I contact Tech Support with a Case Reference number...which I wasn't given. Sounds like a system in melt-down!  Anyone have any suggestions? ... View more