TPG Community

KarenP1 · ‎24-04-2020

Still no notice of activation. We are tearing our hair out here! ON 14 APRIL AT 1.23PM, I received an email from nbnorders@tpg.com.au that said: Activation for your service has now been confirmed: NBN Technology: NBN Hybrid Fibre Coaxial (HFC) Your NBN service is due to be activated within 2 working days. You are not required to be home for the installation. We have been waiting since then for ANY sign of activation. Can anybody help?

KarenP1 · ‎23-04-2020

Thank you David. That was not clear from the text. We thought we were waiting for the internet light to go green before we replied Yes.

KarenP1 · ‎23-04-2020

Hi David, All the lights are green (including on NBN box) EXCEPT the green internet light on the modem. This is the txt we received yesterday "Action required, your TPG NBN service is awaiting activation please reply yes when connected or no to schedule an NBN techician visit to install the equipment". Do you know what this means? It seems as though everything has been set up, except the internet hasnt actually been connected to the line. Can you please verify whether the line has been activated? We can see the wifi on our devices, but no data will load. Your prompy reply is appreciated! Regards, Karen.

KarenP1 · ‎23-04-2020

Thanks David. We still don't have activation. Is there any way of knowing when it will happen? It was ordered on 14 April. We are all set up but no green internet light.

KarenP1 · ‎22-04-2020

Thanks David. We are trying to run a website design business being tethered to a mobile phone that keep dropping in and out, so it is very frustrating. Is there any way to expedite the activation? All the equipment is here ready.

KarenP1 · ‎22-04-2020

The activation of NBN was ordered Tuesday last week. Is there an update or prediction of connection?

KarenP1 · ‎20-04-2020

Hi there Can my NBN connection date be checked please? thanks

KarenP1 · ‎16-04-2020

THANK YOU SO MUCH JAYESH! This is the first time we have been confident it is actually happening as requested. I really appreciate you looking into it. best wishes Karen

KarenP1 · ‎16-04-2020

We have moved house. Old address has ADSL2+ installed. New address already has NBN installed. We want to transfer our account to our new address. After numerous emails, 4 sessions in online chat, our request being cancelled without authorisation, we thought it had finally been sorted out when the installation was confirmed. However, while visiting our old address for the last time today, a NBN man arrived to check the NBN installation. There is NO NBN at the old address! Now we are worried that TPG has the information scrambled again and they think they are installing at the OLD address. We have no way of knowing because we are just told the installation is in progress. At no stage does TPG confirm the new address in ANY of the emails or texts. WHO can we talk to to get this sorted out please?

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Re: NBN activation woes

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NBN activation

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Re: I need to check if TPG has my new address correct for NBN connection

I need to check if TPG has my new address correct for NBN connection