Hi @David_M  and @Shane  I was unable to send a PM - Below is the message. Hi David, Could I request a firmware upgrade? We have the connection drop on our modem at least daily recently.   Below are details   Appreciate the help   Product type: HG659 Device ID: 00E0FC-J3N8W17531004777 Hardware version: VER.B Software version: V100R001C216B112 ... View more

Hi @David_M Could I get you to look into my enquiry above please? Thanks ... View more

Hi,   Am I able to request a firmware update please?   Thanks ... View more