Get online support
can i get the update aswell please
Hi @philaitken,
Welcome to the community!
We'd love to help upgrade the firmware of your modem/router. PM us your account details (Username/Customer ID) also the modem/router's brand/model and the current firmware version.
In case you need a reference:
How do I private message (PM) in the community
Cheers!
Hi,
Can I ask for a firmware update as well.
Device ID
00E0FC-J3N8W16A21009098
Hardware version
VER.B
Software version
V100R001C216B113
Cheers.
Hi,
Am I able to request a firmware update please?
Thanks
We have a HG685 Modem - I would like its firmware upgraded, please. We are struggling with slow wireless speeds and I am wondering if an upgrade would help. Many Thanks
Hi @meewonjohn
Hi @
Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download
Regards,
David_M
Thanks - yes we will - the wifi has been droppoing out and eople are complaining when we are on line about our poor internet.
Thanks
John