TPG Community

Ask, answer and talk about our products

HUAWEI Modem HG659 - Firmware Update

SOLVED Go to solution
Level 3
Level 3

Good Morning Team,

How do i obtain the firmware for the HUAWEI Modem HG659 to update it. Previous modems from TPG were simple self updates, how is it progessed these days.

 

The modem is currently at the following:

Product type:  HG659
Device ID:  00E0FC-J3N8W16B29010603
Hardware version:   VER.B
Software version:  V100R001C216B111
 
Thanks Again.
 

 

65 REPLIES 65
Moderator

Hi @05,

 

Welcome to the community!

 

I was able to locate your account using your community details and requested a firmware upgrade for your modem/router. We'll be providing you updates on Monday.

 

Let me know should you require further assistance.

 

Cheers!

Level 1c

Hi there, can I please request for the same? I’d like the modem firmware to be updated too. Thanks in advance.

Moderator

Hi @herbaliser,

 

Welcome to the community!

 

I was able to locate your account using your community details and requested a firmware upgrade. Further updates will be provided on Monday.

 

Let me know should you require further assistance.

 

Cheers!

Highlighted
Level 3
Level 3

Thanks Shane,

 

Just checked my Firmware and it has been updated to  Software version:  V100R001C216B111

 

Thanks.

 

Level 3
Level 3

Sorry i mean't to type  " Software version: V100R001C216B113 " 

Moderator

Hi @herbaliser,

 

Good news! The firmware of your modem has been upgraded.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV

Level 1b
Hello, I'm unsure if my modem is infact upto date or not, if possible could you please update it:
Product type:

HG659

Device ID:

00E0FC-J3N8W17817909035

Hardware version:

VER.B

Software version:

V100R001C216B112

Thank you
Moderator

Hi @Deadangel368,

 

Welcome to the Community! 

 

In order for us to update your modem's firmware, we will need to have your account details to ensure that we will be updating the correct equipment. 

 

Kindly provide us with your Customer ID or username via private message so we can assist you accordingly. 

 

 

Thanks! 

 

 

Level 1c

Hi there

 

could you update my router firmware ?

 

details:

Product type: HG659
Device ID: 00E0FC-J3N8W17509011911
Hardware version: VER.B
Software version: V100R001C216B112

 

Thank you

 

Anthony