HUAWEI Modem HG659 - Firmware Update

[mafletcher71]

Hi - Can I request a firmware upgrade please.

Product type: HG659
Device ID: 00E0FC-J3N8W17527001683
Hardware version: VER.B
Software version: V100R001C216B013

[Ahra_G]

Hi @mafletcher71, 

Welcome to the Community! 

We've sent a request to our Technical team to update your modem's firmware to the latest one. We'll be in touch as soon as it's done. 

Should you require further assistance, feel free to let us know. 

Cheers! 

[minkamoo101]

Hi could I aslo please ask for a firmware upgrade?

Product type: HG659

Device ID: 00E0FC-J3N8W16C09003037

Hardware version: VER.B

Software version: V100R001C216B111

Thanks

[Anonymous]

Hi @minkamoo101,

Welcome to the community!

We'd love to help upgrade the firmware of your modem/router. Please send us your account details (Username/Customer ID together with the address on file).

In case you need a reference: How do I private message (PM) in the community

Cheers!

[Billycouette]

Hi Shane,

Please, if you can check to update my modem....

And , if it is possible to install another type of modem ...?

Thank you for your help,

Billycouette

[Riezl]

Hi @Billycouette,

Welcome to TPG Community!

Please PM us your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Ahra_G]

Hi @mafletcher71, 

Your modem already has the latest firmware.

Should you require further assistance, feel free to reach out to us again.

Cheers!  

[Ahra_G]

Hi @minkamoo101, 

The update of your modem's firmware has been successful. 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

Cheers! 

[_jw_]

Hi - Could I please request a firmware update as well.

Product type: HG659
Device ID: 00E0FC-J3N8W16C09000789
Hardware version: VER.B
Software version: V100R001C216B113

Thank you.

[Ahra_G]

Hi @_jw_, 

Welcome to Community! 

Based on the details you have posted, your modem for the NBN FTTN service already has the latest firmware version. 

Feel free to let us know should you require further assistance, 

Cheers!