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HUAWEI Modem HG659 - Firmware Update

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Moderator

Hi @marco222,

 

Welcome to TPG Community!

 

We have already requested a firmware upgrade and we'll let you know once it is completed.

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Moderator

Hi @marco222, the firmware has been upgraded. Let us know if we can be of further assistance. Thank you.

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Level 1b

Hello,
Would I please be able to request a Firmware update as well?

Product type: HG659
Device ID: 000E0FC-J3N8W17821911757
Hardware version: VER.B
Software version:V100R001C216B112

Thank you so much for your action!

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Moderator

Hi @sophiey,

 

Welcome to the community!

 

We'd love to help upgrade the firmware of your modem/router. We tried to use your community details to pull up the account unfortunately no matching records found. We'd like to get your account details

 

Username/Customer ID together with the address on file.

 

In case you need a reference:

 

How do I private message (PM) in the community

 

Cheers!

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Level 1c
Hi - could you please update my firmware.

Product type:
HG659
Device ID:
00E0FC-J3N8W16C07002343
Hardware version:
VER.B
Software version:
V100R001C216B113
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Moderator

Hi @davidklein, welcome to the community.

 

The firmware of your equipment is up to date. 

 

Please don't hesitate to reach out should you need further assistance. For future reference, you may utilise the following links below for some self help options:

 

Need help online? Please check our self help options located here: http://tpg.com.au/support

Ask, answer and talk about our products! Check out our community page today at https://community.tpg.com.au

 

Regards, 

Mc

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Moderator

Hi @sophiey 

 

Your modem's firmware has been updated.

 

Let us know if you require further assistance.

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Level 1c

Hello there,

Good day to you.

i am having my Huawei Modem with old firmware.

Please advise on update remotely? thank you very much.

Details below

Product type:HG659
Device ID:00E0FC-J3N8W17322008500
Hardware version:VER.B
Software version:V100R001C216B112
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Moderator

Hi @ajisenwa,

 

Welcome to the community!

 

We're able to locate your account using the community details. We requested a firmware upgrade for the modem/router. Updates will be provided when it becomes available.

 

Cheers!

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Moderator

Hi @ajisenwa,

 

Good day! Please be advised that the modem/router firmware has been update.

 

Let us know should you require further assistance.

 

Cheers!