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HUAWEI Modem HG659 - Firmware Update

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Level 1c

Hi - Can I request a firmware upgrade please.

 

Product type: HG659
Device ID: 00E0FC-J3N8W17527001683
Hardware version: VER.B
Software version: V100R001C216B013

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Moderator

Hi @mafletcher71

 

Welcome to the Community! 

 

We've sent a request to our Technical team to update your modem's firmware to the latest one. We'll be in touch as soon as it's done. 

 

Should you require further assistance, feel free to let us know. 

 

 

Cheers! 

 

 

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Level 1b

Hi could I aslo please ask for a firmware upgrade?

Product type: HG659
Device ID: 00E0FC-J3N8W16C09003037
Hardware version: VER.B
Software version: V100R001C216B111
Thanks
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Moderator

Hi @minkamoo101,

 

Welcome to the community!

 

We'd love to help upgrade the firmware of your modem/router. Please send us your account details (Username/Customer ID together with the address on file).

 

In case you need a reference: How do I private message (PM) in the community

 

Cheers!

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Level 1c

Hi Shane,

 

Please, if you can check to update my modem....

 

And , if it is possible to install another type of modem ...?

 

Thank you for your help,

Billycouette

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Moderator

Hi @Billycouette,

 

Welcome to TPG Community!

 

Please PM us your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

Moderator

Hi @mafletcher71

 

Your modem already has the latest firmware.

 

Should you require further assistance, feel free to reach out to us again.

 

Cheers!  

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Moderator

Hi @minkamoo101

 

The update of your modem's firmware has been successful. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Cheers! 

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Level 1b

Hi - Could I please request a firmware update as well.

 

Product type: HG659
Device ID: 00E0FC-J3N8W16C09000789
Hardware version: VER.B
Software version: V100R001C216B113

 

Thank you.

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Moderator

Hi @_jw_

 

Welcome to Community! 

 

Based on the details you have posted, your modem for the NBN FTTN service already has the latest firmware version. 

 

Feel free to let us know should you require further assistance, 

 

 

Cheers!