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HUAWEI Modem HG659 - Firmware Update

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Level 1c

can i get the update aswell please

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Moderator

Hi @philaitken,

 

Welcome to the community!

 

We'd love to help upgrade the firmware of your modem/router. PM us your account details (Username/Customer ID) also the modem/router's brand/model and the current firmware version.

 

In case you need a reference:

 

How do I private message (PM) in the community

 

Cheers!

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Level 1c

Hi,

 

Can I ask for a firmware update as well.

 

Device ID
00E0FC-J3N8W16A21009098

Hardware version
VER.B

Software version
V100R001C216B113

 

Cheers.

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Level 1a
Hi,

Can you please assist us with a firmware update too?

Cheers
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Level 1c

Hi,

 

Am I able to request a firmware update please?

 

Thanks

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Level 1c

We have a HG685 Modem - I would like its firmware upgraded, please. We are struggling with slow wireless speeds and I am wondering if an upgrade would help. Many Thanks

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Moderator

Hi @meewonjohn 

 

Hi @


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Level 1c
Hi @David_M
Could I get you to look into my enquiry above please?
Thanks
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Level 1c

Thanks - yes we will - the wifi has been droppoing out and eople are complaining when we are on line about our poor internet.

 

Thanks

 

John 

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Level 1a
Please update our firmware.