Hi @Cody881202 , we can see that your concern has been escalated to our Engineering Team and a Case Engineer will be in touch to discuss the progression of the case.   If there's a need for us to send a technician to fix the issue, you will be advised through SMS or phone call. Kindly await further updates within 24 hours. ... View more

Dear Cody and Moderators: This problem has been happening to my parents too - also at East Lindfield 2070 (110 Middle Harbour Road). They are in their seventies and you have cut their internet off three times in two months - coinciding with a pandemic! That is unacceptable. Please contact me about your latest dropout - neither your phone nor your chat group works. I would like it rectified ASAP. This weekend would be best. Faithfully, Charles McPhedran Investigative Journalist +61 466 245 178 ... View more

Hi @Cody881202,   Welcome to TPG Community!   We're sorry to know that you're having issues with the service and we apologise for the inconvenience this is causing you.   We are unable to locate the account using your community details. Please PM us your TPG customer ID, username and address so we can pull up the account and check the status of the service.   To send a PM, please refer to this link: How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/td-p/4093   ... View more

Hi Cody881202,   Welcome to TPG Community!   We apologise for the trouble.   I've attempted to search for your customer details via your FB username but could not confidently verify your details. Please PM us your CID number, we want to help resolve this matter.   For your reference, please see this link on how to send a PM.   Regards, ... View more