I called TPG for assistance with NBN installation appointment to get NBN equipment installed as I am moving back home ( I still have the equipment as it was removed prior to the demolition). For some reason it seems this request is completely unheard of and completely outside of the scope of work TPG installation and delivery department are capable of. Your advisor sent me a technician to “fix the connection” instead of NBN installation like I have requested. I have spoken to many TPG staff and one staff member even tried to get me to contact NBN directly, as they explained that a service class roll back from 3 to 1 is something I need to request and deal with with NBN directly, which is obviously inaccurate and misleading information ( I called NBN). I have been referred to a case manager who has not called me back with updates and a team who constantly tell me they are “escalating” the issue. I am not surI have checked the installation tracker and there are no appointments made. Can you please tell me if I am missing something as I do not understand what is so difficult about sending out a technician just to install the NBN equipment??? How can I make this simpler? ... View more