Recently I had a problem with home phone, which has since been fix; I noticed that my email address for TPG Community was still the old one - before NBN went through. My username was the latest one, so I was suprised the email had not also been updated. I made the change but never received the verification email which meant I couldn't ask any questions. Kate was going to help me but I assume her message went to the old email. It seems to be fixed, since I am asking this question; but I never did get to verify and my new email has been updated. Was this a wider issue that you have resolved across the board? ... View more

We had a lightning strike back in October. It knocked out the modem and home phone... meaning they would not turn on; so this takes a lot of call to the support line. When you sit there for half a hour listening to all the help messages, you learn a lot about TPG, and I assume it's the same or worse at other ISPs. Do they know if you have no internet, you cannont go online to ask for a service check or get help from the community for the same reason? Okay, you can use your mobile phone but that's expensive for me anyway. What really get me is the suggestion to arrange a call-back. You get a text message that you have a missed call, ring that number and you get back onto the support line where you can arrange a call back.??? What is normal, when they say we have more calls than normal? From my experience half hour waiting is normal. Oh and the tech support automatic test. They tell you it's been tested and is working fine and within specification, only, it's not. Send a message and get told it's been resosolved, please don't call again. So it's back onto support line. Just to go back to the first call; the system still insists they run tests and get technitians out; this is for a dead modem! Why not organise a new modem at that point because it takes a a few days to get one delivered. Lighting does not get fixed with a reset, you need a new one, it's fried. I don't need a technitian to say, it will not turn on, no power light, it's dead, get a new one. Now I am waiting for the home phone to work, internet is fine. I can look up the community help where lots of other people have the same problem, there no easy fix listed there. I understand it's complicated and I expect it will soon be fixed but this support system could work better too; those messages while waiting just increase the frustration level and should be reviewed. ... View more

I was on the 12 plan for $65. The last bill was for 69.99 came a week ago; but the speed is still 12. When should see an uptick in speed? ... View more

Since connecting to NBN, when the phone rings and before the answering machine message begins, we can here a female voice saying something about email and reading out a list of numbers. The caller does not hear this and if we pick up the phone we just get the caller. It is not part of the outgoing message that we recorded. Where should I look for a solution, NBN, TPG or Uniden? ... View more