This is my second post this week thus far, my internet service has now been cut off by TPG apparently “per my request”. I have spoken with TWO TPG REPRESENTATIVES THIS WEEK WHO ASSURED ME MY INTERNET SERVICE WOULD NOT BE DISRUPTED!!!! At this point I am absolutely disgusted by the customer service provided by TPG, none of you know how to communicate with each other effectively leading to this MASSIVE mistake. We have had NOTHING but issues since the day I signed up with TPG. I was told to expect a call today from a TPG representative regarding my ongoing case investigation and have not yet received any contact. This needs to be rectified IMMEDIATELY. ... View more

Signed up with TPG in May, had NO internet connection for multiple months and multiple attempts to contact TPG and left on hold for hours and hours each time. A technician finally had to come out and REINSTALL our NBN modem as there was a fault not of our own. All the whole TPG was happily taking my money from my bank account. The last time I spoke to someone I was told I would receive a full reimbursement which was recorded on the phone call and since then have had email communications with multiple representatives who have told me I am not entitled to any reimbursement. This is a breach of my consumer rights, I will contact the ACCC if this issue is not dealt with promptly. I have requested multiple call backs, tried emailing and calling and nobody knows what’s going on or cares. TPG have now threatened to cut off my internet if I don’t pay my outstanding bill which I will not be paying until I receive my stolen money back from TPG. ... View more

Still waiting for a call ove left so many messages no one answers the calls the wait times on the phone are not okay. It’s been weeks since I payed 500$ and still no internet some needs to call me TOADAY ASAP! This isn’t okay I’m paying for something I don’t have and I need my service! CALL ME OR GET THE HIGEST PERSON IN MANAGEMENT TO CALL ME ASAP ... View more

Been waiting weeks for nbn to be installed and no one seems to know what’s going on and we are over waiting. Every time I try and call it’s hours being on hold just need this sorted out. ... View more

Have been waiting on the phone for over 2.5hours to speak to someone so I can register the correct address so I can have NBN installed at my place. I’m in a duplex and the second unit has an NBN box installed, the technician came out today and said we can not have NBN installed because the address is incorrect for he property yet this is the only registered address that appears. I have paid $500 and waited two weeks for someone to come out and tell me I still can’t have NBN and therefore can not have internet at all. ... View more