Hi @hqjiang5 ,   Let us help fix the speed issues affecting the service. Could you post the speed test result on this thread for reference also, send us a PM with your details to better understand the situation.   How to send a PM?    Regards,   My 5g home net very slowing ... View more

Hi @hqjiang5,    We're sorry to hear about your speed performance this morning. We'd like to look into it. Send us a private message with your TPG customer ID or username and we'll discuss it from there.  How do I private message (PM) in the community   Regards,  Angeli   ... View more

Hi @hqjiang5,   How can we help you today? Could you PM us a brief summary of your concern together with your details.   How to send a PM?    Regards,     ... View more

Hi @hqjiang5,    We've created an article on how to update payment details: Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online   Let us know should you require further assistance.    Thanks!  Ahra_G ... View more

Let us get to the bottom of this. Could you please confirm if you are able to make outgoing call? Also send us a Private Message with the affected Mobile Number.      mobile not working westmead nsw 2145 I don't know how long its happen , because someone  had call me  not working  ... View more

Hi @hqjiang5    We'd like to look into your account for better understanding of the situation. Please send me a PM with your TPG username or customer ID number to assist you accordingly.   How do I private message (PM) in the community?   BasilDV ... View more