TPG Community

4636231 · ‎18-12-2020

The issue was apparently due to old/damaged phone line between the street and the indoor wall socket. NBNCo replaced this yesterday. So far so good. Very fast response from both TPG and NBNCo. Thanks!

4636231 · ‎15-12-2020

All internet devices use Wi-Fi and lose internet at the same time. The DSL light on the NBN box goes off momentarily. A TPG guy told me that means the issue is outside of my house. They have handed it over to NBNCo. Techs are supposed to come out this week.

4636231 · ‎14-12-2020

My TPG FTTC internet connection frequently goes down for a few second before coming back up. This occurs several times a day. It seems to be much worse at peak times. This is a major problem as I am working from home and require a reliable connection for meetings etc. Can you please investigate?

4636231 · ‎01-06-2020

They fixed it the next day. All good now. Thanks Rajen and Peter for your help.

4636231 · ‎28-05-2020

Has anyone else experienced this? How long did it take to fix? It is FTTC on newly rolled out NBN in my area. I get no DSL light at all on the NBN box. The tech said he thought it was maybe damaged cable somewhere in the street.

4636231 · ‎27-05-2020

The NBN tech just arrived and told me that there is no fibre signal for my whole street or for neighbouring blocks. He didn’t know what the problem was or how long it would take to fix. Can TPG please provide some more information? How long is this likely to take?

4636231 · ‎25-05-2020

Thanks David, I still have no DSL light on the NBN box. I think the advice TPG provided via email was just wrong. This site https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/td-p/7856 Says to wait for confirmation from TPG that my NBN service is active before switching on the NBN box. I think that NBN Co and TPG need to press some buttons before it will work. I am guessing that area is understaffed just like their customer service.

4636231 · ‎23-05-2020

I have read conflicting advise. Do I need to leave the NBN box on (and my ADSL off) in order for the activation to progress? Am I waiting on TPG and/or NBN Co to do something to activate it? Does the NBN box and new modem need to be running for this? I really need internet back up, either ADSL or FTTC, for work purposes. Will leaving the NBN box running hasten the activation of NBN or should I just switch ADSL back on and wait for contact from TPG?

4636231 · ‎23-05-2020

I am in the same situation. Is it activated for you yet? Are all lights blue on the NBN box?

4636231 · ‎23-05-2020

I recieved the nbn box and modem yesterday. The instructions with this said I should plug it all in (and disable my functioning TPG ADSL ) and wait for 1/2 hour. I tried this. Only two lights ever light up blue on the nbn box. The DSL and LAN lights do not. I recieved an email on Tuesday saying my application had progressed and that once I recieved the nbn box and modem I should unplug all ADSL and phone and plug in NBN box and modem an *then* within 24 hours I will recieve SMS confirmation of connection. It has been ~8 hours. I have recieved no SMS saying anything about activation. I am confused about the process. Am I supposed to disable my ADSL for 24 hours and hope NBN is switched on? Can you please advise? I have limitted 4G and would prefer not to use it for general internet.

TPG Community

About 4636231

Re: My TPG FTTC internet connection frequently disconnects

Re: My TPG FTTC internet connection frequently disconnects

My TPG FTTC internet connection frequently disconnects

Re: FTTC Activation Steps

Re: FTTC Activation Steps

Re: FTTC Activation Steps

Re: FTTC Activation Steps

Re: FTTC Activation Steps

Re: FTTC no connecting flashing lights

FTTC Activation Steps