I've just transferred to Optus. TPG can get f***** ... View more

I've just transferred to Optus. TPG can get f***** ... View more

Shane - what sort of tech are you mate - get serious. Look at all the forum posts everyone is having the same issue. You guys always say the same thing - check your modem, check your wifi blah blah. It's not at our end mate it's at YOURS. ... View more

Must be something to do with the Indigo West submarine cable - that was the issue last time. ... View more

Same in Dota2. TPG is rubbish. ... View more

This problem has commenced again. My pings to Singapore server in Dota2 have gone back to 2 bars out of 5 whereas before (up to last week) it was 5 bars. Time to go to Optus for real this time.     ... View more

Could it be fixed? I'm getting good pings again to Singapore, although I'm cognisant that I had good pings a few weeks ago and then it reverted to poor pings. ... View more

@Riezl wrote: Hi @hooch, please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.   To send a PM, please refer to this link: How do I private message (PM) in the community Hi Riezi I'd rather not. I've already called up tpg a couple months ago and lodged my ticket. Many others have done the same. All the information you need is on this chat and the similar thread on whirlpool. I'm leaving TPG soon anyways. ... View more

@Shane wrote: Hi @Thingyao, Welcome to the community!   Thanks for raising this to us. If you’re in Australia, but playing on an American or Asian server, your latency will be higher because the geographical distance creates a delay between information being sent from an Australian client-side (player’s) connection before it’s received and relayed from the American server. Connecting or Playing to a Game server not designated to your area will affect a high latency issue particularly if the Game Developer itself made a specific Server in every location such as SEA / NA Servers etc. If you're having latency issue while playing/connected to the Australian Server please post a screen shot of the latency issue and we'll have it check.   Moderator don't talk about t hings you clearly don't know about. TPG engineers have already said there is an issue with the connection to SEA that's being worked on 'allegedly'. We had 50 pings before to SEA servers and now it's 300+ so don't try to say it's a geographical distance issue. Also other ISP's like Aussie BB, Telstra and Optus are not having these same issues and have the 50 pings we're supposed to have. I'm leaving TPG shortly anyway due to this.  Fed up. ... View more

Looks like its fixed. ... View more

TPG engineers told me they're aware of this problem, there's an ongoing job ticket for it and this should be rectified next month. I'll wait till the end of next month and if it's not I'm gone. ... View more

Is there no moderator reading these threads who can supply an answer or solution? ... View more

@jvn97 wrote: Doing a tracert of the Apex server says I'm being routed to Los Angeles before Singapore. This would be why I'm getting a better ping to US West server than I am to Singapore on Dota2. ... View more

How can it be the game server when it was working fine up to about 3-4 weeks ago from today and I agree it's SEA servers from other games not just Dota2's. TPG have changed something to cause this issue no doubt. Once I'm off contract with TPG in 6 months I'm out. ... View more

Having exact same problem here with Dota2 on TPG from Perth.   Was getting around <100 pings (5 connection bars against Singapore and other SEA countries in game) now getting 2 connection bars and dial-up pings.   Pinging 103.28.54.1 with 32 bytes of data: Reply from 103.28.54.1: bytes=32 time=290ms TTL=53 Reply from 103.28.54.1: bytes=32 time=284ms TTL=53 Reply from 103.28.54.1: bytes=32 time=288ms TTL=53 Reply from 103.28.54.1: bytes=32 time=288ms TTL=53 Ping statistics for 103.28.54.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 284ms, Maximum = 290ms, Average = 287ms   It's a joke. FIX it TPG you are useless. I waited 25mins on the phone today before hanging up unanswered. ... View more