No internet since 20/8/24 10am, anyone got their network back? ... View more

When you upgrade to nbn, if it happens that the technician was not able to connect the cables and said another team needs to step in and fix it. How long does it take NBN Co to sort out to lay the cable and connect to your unit? There’s a Foxtel hub installed at the roof of the public property and other units of the same building seem to have nbn already. The first technician came on 1/5/2020 and second technician came on 8/5/2020. After that I have been chasing TPG via email and online chat since 6/5/2020 and asked tpg to follow up with nbn co, asked tpg to leave message to my so called case manager(s) each time I contacted via online chat, asked tpg to help on the matter but it seems its so hard to know what’s going on and when will this issued be resolved?! It has been a month now, how can I escalate this issue? Is there any contact other than the online chat and the nbnorders email address I can get help from? ... View more