Hi @imtiaz080583   Did you turn off and on the NBN NTD box (Arris)? If no, did you notice any changes in the light status of the NBN NTD box, when the connection drops out?   BasilDV ... View more

Hi @imtiaz080583,  I'll have a look into this lodged fault and advise the assigned Engineer to contact you with the progress.  Thanks!  Ahra_G ... View more

Hi @imtiaz080583   We checked the account and it shows that the service is dropping frequently. There's a possible fault within the NBN network, which needs to be investigated by our Engineers.   This has been raised to them and updates will be provided via SMS or phone call within 24 to 48 hours.   BasilDV ... View more

Hi @imtiaz080583    Thanks for raising this with us. We've created an article that will guide you on how to change your NBN plan online. Refer to this link: How to Change NBN Plan Online via TPG My Account   You may check the prices of our NBN plan here: https://www.tpg.com.au/nbn.   Stay safe. ... View more

Hello Khan, I have edited your details for security reasons and will reply to you shortly after some investigations Regards PeterW ... View more

Hi   As the installation just occured we are not seeing any updates from NBN just yet. This should be updated later in the day then TPG will know what is going on and will advise you.   Regards, Peter ... View more

Hi Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.   To learn how to send a private message, click here.   Regards, Peter ... View more