Welcome to the Community!
We were able to locate your account using your community details and reviewed the case.
The earliest schedule that we can get from NBN Co in order to send an NBN technician was already booked for you. Your case manager requested for an earlier date, but it can't be guaranteed as we need to consider the number of technicians available in the area + the number of jobs needed to be attended.
An Email and SMS notification was sent that will give you information about the needed equipment to set up your NBN HFC service. If you'll visit the link that was given via SMS (https://www.youtube.com/watch?v=5lckQg4DLvY&feature=youtu.be), then you'll be able to notice that the modem is connected to the NBN NTD box (Black box). It should give you a hint that it is one of the required equipment for you to get the service.
The NBN NTD box can't be purchased outside as the NBN technician will need to install it properly and update their system.
Your NBN Case manager will be in touch with you via SMS or phone call as soon as an update becomes available.
... View more