Welcome to the Community!
We have been advised by NBN that your order has been placed on hold due to the following reason:
External Network Shortfall
What is it?
Additional work within the NBN network is required to complete your installation. This work can sometimes be complex and requires technician with specific skill set or equipment working across multiple days.
The most common reasons for this shortfall is the Lead-In Conduit (LIC) which is the underground path where the fibre runs along is damaged, blocked or doesn’t exist.
This additional work is required by NBN and would apply for all Internet Service Providers. There is no cost to you as NBN will be completing the work.
We understand that you've been in contact with your case manager and decided to terminate the account since we can only provide you with the ADSL service, while waiting for the NBN.
We wish you all the best with your new provider and stay safe.
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