Hi @dungvo72    We apologise for the inconvenience. We've chased this with our Accounts team and a case manager will be in touch with you today.   BasilDV ... View more

Hi @dungvo72    We regret to read that you've decided to terminate your service with us. We'll chase this with our Accounts team and have someone to call you to discuss your request.   Our sincerest apologies for the inconvenience. BasilDV ... View more

Hi @dungvo72   Welcome to the Community!   We tried to locate your account using your community details to no avail.   We'd like to have a better understanding of the situation. Please send me a PM with your TPG username or customer ID number to assist you accordingly.   How do I private message (PM) in the community?   BasilDV ... View more