Hi @howie13   You are under the TPG FTTB service. You also need to set the VLAN ID to 2.   Please check this support link for more information: TPG FTTB General settings   BasilDV ... View more

Thanks for confirming, @howie13.    We have since organised a call back to be made tomorrow, 13 January 2021 from our Technical team for further assistance and to check for any underlying cause of the issue.    Feel free to reach out to us again should you require assistance.      -Ahra_G ... View more