No, it has worked previously. ... View more

Hi @dions   Our team tried to call you to no avail. A case manager sent you an email and will be waiting for your response.   Have a good day! BasilDV ... View more

Hi @dions , we are sorry to know that you are having issues with the service and we apologise for the inconvenience this is causing you. We'd like to look into this and check what can be done to fast track the resolution.   Please send us a private message with your TPG customer ID, username and complete address so we can verify the account and further assist you.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more