You should probably call the Billing line, instead of posting on a Tech Support forum. ... View more

There can be a lot that can effect your ADSL speeds. Cabling, router, street cabling age, distance from your exchange.   Some areas from my experience will be more effected after heavy rain and will need a engineer to clean out the pits and repair joins to restore any type of quality.   Use this site to see how far you are from your nearest exchange and gauge your internet quality. https://www.adsl2exchanges.com.au/     ... View more

Are you on a Business Service, or Home Service? ... View more

I can see that a lot people are upset about not getting Static IP address with their residential NBN services, but not much understanding behind the bigger problem and the more likely reasoning behind it.   Simply, there is an IPv4 Address Shortage. There isn't enough IP Addresses going around for ISPs to be statically assigning to the general home user. The everyday home user doesn't need a static IP address.   For some of us more Tech Savvy users, the feature of getting a Static IP address with a home service and not having to pay for business grade service was awesome. I loved it on my ADSL services, and then  lost it on my NBN service where I had the speeds to run a home server. But it wasn't sustainable by the ISP. Nor something that is provided/recommended on the NBN network.    Instead of complaining to TPG that you should be getting a static IP because you had it on your last service, maybe you should be pushing them to get IPv6 implemented instead. This would GUARENTEE you not one static IP, but multiple static IPs for every device in your home. You're not entitled to have a Static IP because it was on your last service.   Other alternatives is to use services like DynDNS or No-IP for your Dynamic IPv4 home connection. This is the way I have been able to workaround this problem.   </rant> ... View more