Ok! My suffering continues. Had a technician visit scheduled on 15th of Apr, (yes still after a month I don’t have internet on a “live” connection) and no one showed up. I confirmed at least 3 times that someone will be at home and confirmed over the phone that my internet is not working, they still didn’t show up. Went back to TIO for them to handle it they did it might take up to 8 weeks to resolve it. No wonder why ppl stick the ISP pain and ISP don’t care about their clients because there is no one to hold them accountable. Are we general public at ransom to so called pubic service NBN and corporate ISPs? What a shame! I will keep on complaining to corporations on public forums so that people are aware. A neglected client of TPG. ... View more

Hi Shane, Yes, tried calling my TPG TIO case officer. After putting me on hold for 18min, he hung up. It has become a joke. I got a feeling that all these calls are routed to some outsourced call centre. Most of the time they just tell me scripted stuff. Very unprofessional most of the time. The worst thing is that there is no way of giving this feedback to anyone in the management. As if the management doesn't care about their customer. Very disappointing.  ... View more

Hi Riezl,   I have created this post on "12-03-2021 05:12 AM" On 03-04-2021 12:06 PM I have receive your second apology.  It's almost 9th April and I still don't have internet. I have a TPG tech visit scheduled for 15th Apr. TIO gave TPG till 12th Apr to resolve this matter. I am suffered psychologically and financially during this time. It is not acceptable at all. It is insincere and incompetent. Time to move on as there are many vendors out there who would love to have a loyal customer.    Thanks for your "effort" though.  ... View more

Good luck! I am waiting here for a month now. I'll move on once TIO deadline is over. ... View more

TIO response, “ TPG must work with you to see if together you can find a solution to your complaint. TPG has until 5pm on 12 April 2021 to do this.” I’ll patiently wait (almost impossible) till 12th. On 13 I’m leaving TPG for other vendor. If this is the service I’m getting after 3+ years being a customer, then they don’t deserve my business. By the way, one technician staff over the phone was so rude that I hung up to call someone else. Forgot her name. Unfortunately couldn’t find a way to give feedback about bad support behaviour. No wonder TPG customer satisfaction is going down!!!! I hope somehow listening. And hope they will care about genuine customer feedback. ... View more

What a let down by TPG. Even after almost a month, they couldn’t sort out my issue. I went to TIO and now dealing with a suppose to be TIO complaint resolution team. After talking to NBN tech for hours, after talking to TPG tech for days after days, I still do not have internet. NBN confirming that their box is connected and online. TPG saying it’s not. And no one cared about coming and sorting out the freaking thing!!! Bunch of incompetent, unwilling and unhelpful people.... only competent team is the billing team who is good with taking my money. Super frustrated!!!!!!!!! ... View more

After 2 weeks of nonsense from NBN and TPG I still don’t have internet. Are you serious!! What do I need to get the internet that I paid for? Hello? Going to TIO ... View more